Razorpay off campus hiring 2023 | Junior Analyst

2023-12-25 Click here to join our placement whatsapp group

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. 

Junior Analyst - Risk Management :-

Roles and Responsibilities

Monitor transactions/ merchants to identify risk/fraud and take necessary action immediately. 

Handle transaction queries in case of discrepancies where disputes arise from the customer. 

Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses. 

Speak to merchants or customers to understand and address queries/concerns. 

Identify innovative ways to reduce risks by providing inputs on enhancing the process and reduce monetary losses. 

Skills and Experience

Freshers, knowledge about a customer support app or CRM , such as freshdesk.

Interpersonal skills - Friendly and pleasant demeanour over phone and email 

Communication skills - Exceptional verbal and written communication 

Listening skills - Understand, anticipate and resolve queries arising from various stakeholders 

Attention to detail and accuracy - Excellent organisational skills and multitasking skills. Identify anomalies or suspicious behaviours and act quickly to reduce impact 

Takes initiatives - Quickly and thoroughly solves problems when deliveries, transaction or experience do not go 100% as planned

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