HCL Tech Mega Walk in Drive 2023 | Fresher hiring

2023-11-25 Click here to join our placement whatsapp group

HCL is offering a Great Opportunity to make a career, with the number one search engine worldwide.

 

Designation - CSR

Type of Requirement -Sales Support

 

Shift & Week Offs

- 24* 5, 5 days working - 2 days fixed off(Sat&Sun)

Required Qualification

- Graduate / Post Graduate in any stream.

Work Location -

Client Site, DLF Cyber city, Gurgaon / Gurugram.

 

Must have -

- Good Spoken & Written English.

- Interpersonal and negotiating skills.

Skill set Required -

- Excellent English both Spoken and Written.

- Should be Customer Oriented.

Job Description -

• Achievement of SLA including First Touch Substantive Response, Time to Respond and Total Resolution Time
• Achievement of Quality targets including error rates, issue resolution, and customer service
• Ability to adapt to rapidly changing processes
• Resilient under pressure and ability to quickly adapt to unforeseen work demands.
• For all non-standard redlines that are raised by the customer, create corresponding issues and seek approvals through the internal processes to ensure everything is tracked and closed.
• Strong stakeholder management with a range of cross functional teams to ensure issues are moved through quickly.
• Ensure that all records are accurate and up to date
• Identify the need for, seek and record cross-functional or business stakeholder approvals for various components of the commercial or contractual package
• Ensure compliance with work instructions and absolute compliance with corporate, legal and SEC guidelines including ethical and financial rules
• Escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets
• Respond and action in a timely professional manner any escalations received
• Push back when the request doesnt contain the relevant details required
• Attend meetings to assess progress on projects which are in motion, and take detailed notes to share with stakeholders
• Focus on reduction of the overall cycle time to ensure quicker deal processing
• Create regular status reports regarding progress on project

 

Interview Location A-8-9, Maharaja Agrasen Marg, Block A, Noida sector 60, (Nearby Metro sector 59)

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