American express off campus drive 2023 | Customer Service Analyst

2023-11-15 Click here to join our placement whatsapp group

In this position you will primarily focus on payment research and allocation of payments that could not be automatically credited to the corresponding card accounts. Ensure daily payments are captured timely and processed in line with our compliance requirements, therefore ensuring a positive customer experience.

This is a business-critical function that involves handling large sums of money.

 

Responsibilities:

•                 Handle card member billing inquiries through non voice channels -Review AMEX Policies and Procedures, analyze, identify and research the inquiry within specified timeframes.

•                 Includes cases involving Misposts, Encoding errors, Balance Transfer errors, Claims Paid adjustments, Reconciliation of accounts etc.

•                 Correct payments which were credited improperly and provide documentation to support internally (non-merchant) billed charges such as membership fees and finance charge.

•                 Route disputes to their proper industry or department if required.

•                 Communicate with Card-members via letters/Calls.

•                 Process operates both on Triumph and Legacy platforms.

 

This role may be subject to additional background verification checks maintain strong relations with stakeholders/colleagues across geographies and organizational levels.

 

Required Skills:

•  The successful candidate needs to be an organized, energetic individual with well-developed communication skills. 

•  A high level of numeracy and analytical skills is required

•  Attention to detail and ability to maintain a high level of accuracy whilst working under pressure is essential

•  Ability to identify, gather and analyse complex information

•  High level of customer focus with excellent problem-solving skills

•  Ability to organize and manage to deadlines, adapting your time to changing priorities in order to meet the needs of the department

•  Ability to work as part of a team ensuring team goals are achieved

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