Miratech off campus drive 2023 | Trainee | Apply now

2023-11-04 Click here to join our placement whatsapp group

As a Genesys Project Trainee, you will be an integral part of our Genesys project team, with a structured path that starts with in-depth training. During this training period, you will have the opportunity to work closely with experienced professionals and become well-versed in Genesys technologies, such as Genesys Routing, Workforce Engagement (WWE), and Interactive Voice Response (IVR).

As you progress through the training program, you will gain the knowledge and skills necessary to contribute to the success of our projects, ensuring a solid foundation in contact center solutions before actively participating in project work.

Responsibilities:

• Active involvement into the training process
• Participation in a project, from working with documentation and requirements to supporting the implemented functionality
• Performing tasks defined by a team lead
• Participation in various tasks and training enhancement
• Communication with customers, project managers and developers

Qualifications for Miratech off campus drive

• 0.5 – 2 years of previous experience in contact center technologies
• A bachelor's degree in computer science, Information Technology, or a related field is preferred.
• Basic understanding of contact center concepts, including call routing and IVR systems
• Strong analytical and problem-solving skills
• Excellent communication and teamwork skills
• Eagerness to learn and adapt to new technologies and methodologies
• Ability to work independently and as part of a team
• Strong attention to detail and a proactive approach to problem-solving

Previous experience or interest in some of the following:

• Genesys Technologies: Genesys Routing, Genesys Composer, Genesys Rules, Genesys CTI, Genesys SIP, Genesys Orchestration Server (ORS), Genesys Workspace, Genesys e-Services, CC Pulse, GAX (Genesys Administrator Extension), GA (Genesys Administrator), Genesys Framework
• Development and Programming: .NET Framework, Asp.net, C#, SQL server, HTML, XML, AJAX, JavaScript, jQuery, Angular JS,
• Management and Tools: SQL, Configuration Management tools, CI/CD (Git, Jenkins, Maven), Azure DevOps

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