BT Group off campus drive 2023 | Trainee Business Service Support Advisor

2023-10-24 Click here to join our placement whatsapp group

The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision.

BT Group off campus drive 2023 hiring:

Company Website: www.bt.com

Job Role: Trainee Business Service Support Advisor

Qualification: BE/B.Tech

Batch: 2022 / 2023/ 2024 

Experience : Freshers

Salary: Upto ₹ 5 LPA (Expected)

Job Location: Gurugram

Last Date: Not declared

Eligibility Criteria:

Complaint Management

Information Management

Communication

Requirements Analysis

Continuous Improvement

Issue Resolution

Problem Solving

Billing

Time Management

Customer Relationship Management

Escalation Management

Technical Support

Decision Making

Growth Mindset

Stakeholder Management

Inclusive Leadership

What you’ll be doing

1. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision.
2. Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
3. Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
4. Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
5. Participates in the continuous improvement activities to improve the customer service team processes.

Click here to Apply

Click here to join whatsapp group

Click here to join Telegram channel

Share This content :