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BT Group off campus drive 2023 | Trainee Business Service Support Advisor
2023-10-24 Click here to join our placement whatsapp groupThe Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision.
BT Group off campus drive 2023 hiring:
Company Website: www.bt.com
Job Role: Trainee Business Service Support Advisor
Qualification: BE/B.Tech
Batch: 2022 / 2023/ 2024
Experience : Freshers
Salary: Upto ₹ 5 LPA (Expected)
Job Location: Gurugram
Last Date: Not declared
Eligibility Criteria:
Complaint Management
Information Management
Communication
Requirements Analysis
Continuous Improvement
Issue Resolution
Problem Solving
Billing
Time Management
Customer Relationship Management
Escalation Management
Technical Support
Decision Making
Growth Mindset
Stakeholder Management
Inclusive Leadership
What you’ll be doing
1. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision.
2. Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
3. Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
4. Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
5. Participates in the continuous improvement activities to improve the customer service team processes.
Click here to Apply
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