Infosys BPM off campus hiring 2023 | voice process

2023-10-09 Click here to join our placement whatsapp group

Company Name	Infosys
Website	https://www.infosys.com/
Job Role	voice process
Experience	0 to 4 years
Batch	2021, 2022, 2023 , 2024
Qualification	Any Graduate
Salary	2.4 LPA to 3.6 LPA [tentative]
Job Location	Pune
Last Date	ASAP

 

We are hiring for Freshers and experienced professionals for Customer service voice process.. Please walk-in for interview on 16th &17th Oct 23 at Pune location.

 

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume ***

 

https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-164301

 

Interview details

Interview Date: 4th Oct 23

Interview Time: 10 AM till 1.00 PM

 

Interview Venue:

Pune Office Venue:

Pune, Phase 1, Hinjewadi Rajiv Gandhi Infotech Park,

Building B1, ground floor, Hinjewadi, Pune,

Maharashtra 411057

 

Please find below Job Description for your reference:

 

Skill - Customer Service voice

Shift - 24*7

Exp - 0 to 4 years

Education - Any Graduate

Work from office

 

Job duties and responsibilities for JL2 - ( Process Executive/ Sr.Process Executive )

 

• To improve customer confidence being empathetic to a variety of new and experienced learners needs.
• Help to implement and improve processes and procedures within the team allowing strong service focused deliverables.
• Actively support customer queries on general enquiry, activations, fulfillment, disputes ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.
• To participate in an on call rota, providing a 24 hours, first line support service to customers
• Escalate an issue according to the company escalation processes;
• Ensure Customer Service Level Agreements are met or exceeded;
• Respond to customer enquiries in a timely and efficient manner;
• Ensure appropriate documentation of the interaction on the customers account in the prescribed format
• Execute transactions as per prescribed guidelines and timelines
• Ensure customer/user confidentiality and data protection at all times

 

 

Job duties and responsibilities for JL3 - ( Technical Process Specialist )

• Excellent communication skills CEFR :: B1, C1, C2. Please add the communication level as per the CEFR framework while profiles are shared.
• Work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BIOS
• Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.
• Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.
• Knowledge of Incident Management lifecycle.
• Aware of current role SLA and Metrics handled.
• Talents should be based out of Pune.
• Work from Office is mandatory, No option of hybrid and WFH.
• 24*7 Shifts is mandatory.

 

Few Important points.

 

• Must have International Voice exp.
• Excellent Communication CEFR B2.
• Flexible with 24*7 shifts.
• 100% WFO (No WFH option/Hybrid).
• Immediate joiner preferrable.
• Total exp will be considered only after completing the Graduation.
• Must be a graduate (result awaited talents will not be considered).

 

 

Documents to Carry:

 

• Carry a print out your updated resume;
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)

Click here to Apply

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