E2f off campus drive 2023 | IT Service Desk Support

2023-10-02 Click here to join our placement whatsapp group

Company Name	e2f
Website	https://www.e2f.com/
Job Role	IT Service Desk Support
Experience	0 to 2 years
Batch	2021 & 2022, 2023
Qualification	B.E/B.Tech
Salary	5 to 7 LPA Tentative
Job Location	Noida
Last Date	ASAP

 

About E2f off campus drive 2023:

At e2f, we are seeking an IT Service Desk Support. As a part of our IT team, you will be the first point of contact for end-users and will be responsible for troubleshooting, prioritizing, and resolving IT-related issues.

Responsibilities:

• Monitor the queue of assigned IT end-user tickets, action and resolve them according to an established priority.
• Immediately escalate high priority issues to relevant parties where they cannot be dealt with by yourself.
• Keep IT documentation up to date in partnership with the rest of the IT team, as part of your daily duties.
• Ability to diagnose and troubleshoot technical issues
• Ability to work independently and in a team environment
• Strong problem-solving skills and attention to detail

Requirements:

• Proven working experience in a remote IT operation support role, service desk and/or Help Desk
• Experience supporting a diverse workforce is strongly desirable
• Familiarity with operating systems (Windows, macOS), productivity suites (G Suite), and common software applications.(Slack)
• Exceptional problem-solving skills with the ability to diagnose and resolve technical issues effectively.
• Eager to learn new tools and technologies and develop your IT skills in this role
• Strong time and priority management with a high level of independence combined with the ability to function cohesively as part of a team
• Excellent written and verbal communication in English, the ability to speak other languages is a benefit

Click here to Apply

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