Accenture service desk jobs | check details , salary

2023-09-25 Click here to join our placement whatsapp group

• Project Role :Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :12
• Work Experience :1-2.5 years
• Work location :Bengaluru
• Must Have Skills :
• Good To Have Skills :
• Job Requirements :
  
  
  • Key Responsibilities : a: L1 Service Desk Call taking profile b: Respond to the incidents reported by customer through voice, emails, and chats c: Identify, investigate, and diagnose technical issues, troubleshoot, and resolve. Issues like Password reset, account unlock, MO365, Hardware and Software related issues, etc. d: Follows the incident life cycle as defined by process e: Technologist to respond to the issues reported by Customer predominantly through Voice
  
  
  • Technical Experience : a: Good problem solving and analytical skills b: Interaction and through email, chat remote support, depending on aligned Project job nature c: Technologist to identify, investigate and diagnose the issue and take necessary action viz resolve or assign the incident to right assignment group
  
  
  • Professional Attributes : a: Excellent verbal and written communication skills with email etiquette and customer service skills b: 24x7 Support, mostly night shifts and rotation are ONLY as per project requirement c: 5 days working per week with two weekly offs based on roster
  
  
  • Educational Qualification : Bachelors degree: BE,BTech,BCA,BSc with technical knowledge.Good to have:Technical certification
  
  
  • Additional Information : Excellent verbal and written communication skills with email etiquette and customer service skill

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