Infosys technical process executive recruitment | Apply now

2023-09-21 Click here to join our placement whatsapp group

Responsibilities

Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.

Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.

Educational Requirements

Graduate

Service Line

BPO Service Line

Additional Responsibilities:

• Communicate at all levels

 

• Basic knowledge of OS (Windows XP-10), Browsers, MS Office suite

• Basic knowledge of Software, antivirus and peripherals installations

• Ability to work across organizational and professional boundaries

• Excellent verbal and written communication skills

• High level of interpersonal skills, including active listening and understanding

• Good organizational skills and ability to prioritize workloads.

• Work to tight deadlines / service levels

• Business etiquette

Responsibilities

Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.

Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.

Educational Requirements

Graduate

Service Line

BPO Service Line

Additional Responsibilities:

• Communicate at all levels

 

• Basic knowledge of OS (Windows XP-10), Browsers, MS Office suite

• Basic knowledge of Software, antivirus and peripherals installations

• Ability to work across organizational and professional boundaries

• Excellent verbal and written communication skills

• High level of interpersonal skills, including active listening and understanding

• Good organizational skills and ability to prioritize workloads.

• Work to tight deadlines / service levels

• Business etiquette

• Broad knowledge of IT products, services and terminology

Technical and Professional Requirements:

• To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.

• Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.

Preferred Skills:

Customer Service->CS->Service Desk-> Voice->Chats->email Chats

Customer Service->Technical Service Desk

Customer Service->Regular Customer Service

• Broad knowledge of IT products, services and terminology

Technical and Professional Requirements:

• To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.

• Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.

Preferred Skills:

Customer Service->CS->Service Desk-> Voice->Chats->email Chats

Customer Service->Technical Service Desk

Customer Service->Regular Customer Service

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