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Cintra off campus hiring for freshers with BE BTech
2023-08-04 Click here to join our placement whatsapp groupWhat Will You Be Doing?
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24×7 Level 1 IT Service Desk support
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Managing the central mailbox and addressing the user queries
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Track the incidents to conclusion in line with SLAs and quality standards.
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Helpdesk (Ticket Logging, dispatching & email support)
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Liaison & co-ordinate with Level 1 support and escalate the issue to L2 on time
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Ultimate responsibility for ownership of all customers incidents or logged service requests
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Sending daily reports – Logged, Resolved, Open tickets [Pending with L2]
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Provide Incident, query and service request management and monitoring (incl. escalation)
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Report on known outage and service impacts
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Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively
What About You?
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Experience in using helpdesk ticketing system (JIRA, ServiceNow, Remedy etc.)
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Good knowledge of ITIL based Incident/Change/Problem management
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High level written and verbal communication skills (English)
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Ability to troubleshoot issues quickly and find solutions to solving them
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Great knowledge of IT processes and willingness to constantly update knowledge
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Ability to multi-task, working on more than one issue simultaneously
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Must be flexible to work in rotating shifts and be part of a rostered-on call team during weekends
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Intermediate Excel skills for reporting (for e.g., VLOOKUP, Pivot, Index, Match)
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Strong customer service skills with a passion to exceed customer expectations.
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Knowledge of ITIL v3, ideally with an ITIL certification.
Great To Have:
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Previous Experience/ Familiarity with Service Management/Incident management tools (JIRA service management, ServiceNow, Remedy etc.)
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Experience/Knowledge of Oracle and Cloud technologies desired.
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Basic excel operations knowledge - ( Vlookup, index match, pivot tables ) is preferred
Qualifications and Certifications:
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Education: BE or B.Tech or any other related professional degree preferred.
What Will You Get?
We offer a range of benefits including:
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Shift Allowance
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Gym Membership
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Company Bonus
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Mediclaim Policy
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Continuous learning opportunities!
Click here to Apply
Click here to join whatsapp group
Click here to join Telegram channel
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