Cintra off campus hiring for freshers with BE BTech

2023-08-04 Click here to join our placement whatsapp group

What Will You Be Doing?

• 24×7 Level 1 IT Service Desk support

• Managing the central mailbox and addressing the user queries

• Track the incidents to conclusion in line with SLAs and quality standards.

• Helpdesk (Ticket Logging, dispatching & email support)

• Liaison & co-ordinate with Level 1 support and escalate the issue to L2 on time

• Ultimate responsibility for ownership of all customers incidents or logged service requests

• Sending daily reports – Logged, Resolved, Open tickets [Pending with L2]

• Provide Incident, query and service request management and monitoring (incl. escalation)

• Report on known outage and service impacts

• Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively

What About You?

• Experience in using helpdesk ticketing system (JIRA, ServiceNow, Remedy etc.)

• Good knowledge of ITIL based Incident/Change/Problem management

• High level written and verbal communication skills (English)

• Ability to troubleshoot issues quickly and find solutions to solving them

• Great knowledge of IT processes and willingness to constantly update knowledge

• Ability to multi-task, working on more than one issue simultaneously

• Must be flexible to work in rotating shifts and be part of a rostered-on call team during weekends

• Intermediate Excel skills for reporting (for e.g., VLOOKUP, Pivot, Index, Match)

• Strong customer service skills with a passion to exceed customer expectations.

• Knowledge of ITIL v3, ideally with an ITIL certification.

Great To Have:

• Previous Experience/ Familiarity with Service Management/Incident management tools (JIRA service management, ServiceNow, Remedy etc.)

• Experience/Knowledge of Oracle and Cloud technologies desired.

• Basic excel operations knowledge - ( Vlookup, index match, pivot tables ) is preferred

Qualifications and Certifications:

• Education: BE or B.Tech or any other related professional degree preferred.

What Will You Get?

We offer a range of benefits including:

• Shift Allowance

• Gym Membership

• Company Bonus

• Mediclaim Policy

• Continuous learning opportunities!

Click here to Apply

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