Stibo Systems off campus recruitment 2023 | Apply now

2023-08-01 Click here to join our placement whatsapp group

As a technical support team member, you will be involved in receiving, qualifying, and resolving issues raised by our global customer base, working closely with the Cloud operations & Support department in Bangalore.

 

More specifically, you will: 

• Participating in daily problem solving on reported customer issues. Ensure a high degree of customer focus in all the defined activities.

• Provide a high level of service to our customers, adhering to our SLAs for response and resolution times, in line with Stibo Support guidelines.

• Able to drive to a resolution of low to medium complexity issues.

• Able to analyze the incident's business impact and communicate to the affected users and minimize the disruption.

• Working closely with other support regions in Global Support – Denmark and the US.

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