Infosys off campus recruitment 2023 | Process Executive

2023-06-24 Click here to join our placement whatsapp group

Responsibilities

• L1 Service Desk Technical Support (JL2A & Jl3A)/Voice+Chat (NO 2B) • European client - WFO/WF client location which is in Bellandur Bangalore • 24/7 weekly shift roaster/International call handling experience,6 days working. • Trouble shooting lists – VPN, BSOD, Bit locker, MS teams, Password reset, Active directory, Printer, Outlook/webmail/Add ins/PST/DST/, BIOS, Drivers & Installation • Ping command • Difference between service request & incidents. • Aware about the SLA/Metrics handled.

Educational Requirements

Graduate

Service Line

BPO Service Line

Preferred Skills:

Customer Service->Technical->Regular - Service Desk-> Voice->Chats->email Chats

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