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Infosys BPM off campus drive 2023 | Customer service Process
2023-06-07 Click here to join our placement whatsapp groupTitle :: Microsoft Exchange
Job Location: Pune and Bangalore
Education: Any Fulltime Graduate
Experience : 1 to 4 years
Job Description::
- Excellent communication CEFR B2, C1, C2.
- Good knowledge and Admin level experience Active directory, Microsoft exchange- email migrations, hybrid migrations, Microsoft teams and share point admin support.
- Experience on Rave or DFM or Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.
- Microsoft validation tracker:
- Education: BE/B.Tech/BCA/MCA/BSc(CS)/MSc(CS) only
Customer Service-Voice:
Job Responsibilities:
- Excellent communication skills to attend/resolve client issues on calls/chat/mail.
- Communication scale - CEFR ::C1, C2
- Open to work in 24*7 Shifts, voice process, rotational weekly off, work from office environment and candidate should have completed double vaccination completed.
- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
- Being proactive and show the utmost respect for customers time
- Good time management, ensuring all contacts with customers add value
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions
- Original Government ID card is must for Security Clearance
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