Infosys BPM off campus drive 2023 | Customer service Process

2023-06-07 Click here to join our placement whatsapp group

Title :: Microsoft Exchange

Job Location: Pune and Bangalore

Education: Any Fulltime Graduate

Experience : 1 to 4 years

Job Description::

• Excellent communication CEFR B2, C1, C2.
• Good knowledge and Admin level experience Active directory, Microsoft exchange- email migrations, hybrid migrations, Microsoft teams and share point admin support.
• Experience on Rave or DFM or Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.
• Microsoft validation tracker:
• Education: BE/B.Tech/BCA/MCA/BSc(CS)/MSc(CS) only

 

Customer Service-Voice:

Job Responsibilities:

• Excellent communication skills to attend/resolve client issues on calls/chat/mail.
• Communication scale - CEFR ::C1, C2
• Open to work in 24*7 Shifts, voice process, rotational weekly off, work from office environment and candidate should have completed double vaccination completed.
• Analytical problem solvers who will understand issues and to resolve customer issues
• Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
• Being proactive and show the utmost respect for customers time
• Good time management, ensuring all contacts with customers add value

Pointers to note:

• Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions
• Original Government ID card is must for Security Clearance

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