Iron mountains off campus hiring 2023 | Associate

2023-05-15 Click here to join our placement whatsapp group

Action customer requests related to various time sensitive activities like – Work order requests, web user set and maintenance, scheduled and ad hoc reports, etc. Understand the customer’s request and ensure that it is actioned as per stipulated guidelines and within expected timelines. Ensure that all communication to the customer is in a professional and courteous language Address all the queries from the customer Endeavour to provide first contact resolution for all customer enquiries Participation in continuous improvement related activities is essential. The successful candidate will be detail oriented, internally and externally customer focused and have exceptional problem solving skills.

Roles & Responsibilities:

• Research and analyze customer inquiries and provide accurate resolution within required SLA with total customer satisfaction

• Create manual/web work orders accurately as per customer contract well within stipulated cutoffs. Accuracy will be the key for this activity as it impacts customer directly.

• Create reports for customers as per customer requirement.

• Scope of work will include all business lines i.e RM/DM/shred etc...

• Work to enforce the company’s standardization objectives while ensuring that there is no revenue impact to the business. Assist with post-conversion cleanup, analysis, auditing and remediation projects as required.

• Maintain operational and specific product line knowledge with the ability to translate and correlate this data to billing practices and requirements.

Skills Needed

• Functional Knowledge, Skills, and Competencies: (Define the knowledge and skills required to demonstrate proficiency/competency in the job.)

• A successful candidate should possess the following

• Excellent problem resolution skills

• Ability to think strategically, and act tactically

• Strong analytical and organizational skills a must

• Speed and accuracy of data input experience required - Excellent keyboarding skills

• Responsiveness and sense of urgency

• Develop and maintain an in-depth knowledge of relevant IM process and procedures

• A reliable, loyal and trustworthy individual who demonstrates a high degree of integrity

• Ability to think strategically, and act tactically

• Should be able to scale upto high levels of performance very quickly.

• Excellent written and verbal communication skills

• Ability to effectively interact with varying position levels including senior management

• Strong interpersonal and diplomacy skills, positive attitude and teamwork driven

Mandatory Requirements :

• Any graduate or post-graduate who is a Fresher or has upto 5 Yrs of Experience.

• May be required to work during weekends/out of working hours

• Will need to work in scheduled break dynamics.

Category: Customer Support

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