Infosys inviting applications for Technical Process Executive | Infosys recruitment

2023-03-23 Click here to join our placement whatsapp group

Responsibilities
. Excellent communication skills to attend/resolve client issues on calls/chat/mail.
. knowledge in using ticketing tools such as Service now, Remedy, control M will be added advantage
. Knowledge of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
. General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
. Productivity applications like Microsoft office tools.
. Open to work in 24.7 and work from office environment
. Analytical problem solvers who will understand issues and to resolve customer issues
. Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
Preferred Skills:
Customer Service- Technical - Service Desk- Voice- Chats- email Chats

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