Accenture off campus drive for any graduates

2023-03-06 Click here to join our placement whatsapp group

 

Skill required: Query Management - Customer Service Technology Support

 

Designation: Management Level - New Associate

 

Job Location: Mumbai

 

Qualifications: Any Graduation

 

Years of Experience: 0 to 1 years

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.

The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your own team and your direct supervisor
• In this role you will be given detailed instructions on all tasks
• The decisions that you make impact your own work and are closely supervised
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
• Please note that this role may require you to work in rotational shifts

Click here to Apply

Click here to join whatsapp group

Click here to join Telegram channel

Share This content :