CSS corp off campus drive 2022

2022-11-04 Click here to join our placement whatsapp group

Job Designation: Technical Support Engineer
Experience: 0 – 2 Years (Freshers also can apply)
Work Location: Gachibowli, Hyderabad – 500032
Number of Openings: 100+

 

Principle duties and responsibilities

• Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
• Provides L1 & L2 remote support on software and applications to the point of installation and basic use; if required need to escalate or file bugs with application owners
• Uses troubleshooting techniques to identify network-related issues
• Provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs and Servers
• Help employees with access & account issues based on defined/documented guidelines, policies and procedures
• Attends required technical training sessions and makes effective use of KBs to address issues efficiently
• Complies with schedule adherence to ensure the overall service level targets are achieved
• Identifies and provides input on unique (or) recurring user problems

 

Required Skills

• Excellent communication skills
• Good customer service skills, multitasking and leadership skills
• Ability to adjust quickly to changing priorities and make quick decisions with limited information

Click here to Apply

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