IBM off campus hiring for Technical Support Engineer

2022-10-10 Click here to join our placement whatsapp group

IBM off campus hiring 2022

IBM is hiring for the role of Technical Support Engineer!

Responsibilities of the Candidate:

• Own customer relationships and technical solutions in large-scale enterprise environments
• Develop, document, and communicate action plans to clients and IBM teams as appropriate.
• Look for avenues to recommend, or implement, new solutions or improvements to existing technical support tools, procedures, or processes.
• Collaborate with other support and development teams to find a solution.
• Communicate with the client regularly and keep them updated on the status and progress.
• Participate in department objectives such as building the knowledge base (writing technical content and social media contributions), improving serviceability, mentoring team members, and contributing to high customer satisfaction

Requirements:

• 0-3 years of experience required
• Good spoken and written communication skills along with the ability to collaborate with the team and act as a team player
• Self-motivated towards meeting agreed goals
• Good or Basic understanding/knowledge of Cloud technologies (Red Hat OpenShift / Kubernetes / Docker etc) and Databases, including MongoDB, DB2, Oracle, SQL Server

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