TEMENOS off campus drive 2022 | Software Engineer

2022-09-19 Click here to join our placement whatsapp group

Product Analysis and Customer Support as the name indicates, provides 24/7 support to clients who use Temenos products. This includes either clients who are in the Implementing stage or clients who are already live on Temenos products. All support requests from these clients are handled by PACS.

OPPORTUNITIES
Understand the details in ticket logged. Validate the completeness of information provided and if required, collect further information from client. Use the collected information to analyze the problem threadbare.
When identified as a bug, do comprehensive documentation including product analysis of defect, elaborating the root cause and possible resolution for the defect.
Provide additional information that would help Development team to fix and test the problem effectively.
In case of non-defects, educate client with adequate information & procedures on how to handle the scenario/meet the requirement .
Act as the technical reference point during software implementation/upgrades. Provide guidance and support to client IT teams.
Develop/Enhance Tools that will help in reducing the analysis time and boost customer experience. Best tools have fair chance of getting integrated to Core product
Available to perform onsite analysis of tickets at client places. Typically this would be required during the milestone period of the client like Go Live of implementation, branches, and Upgrade.

SKILLS
Excellent troubleshooting and problem-solving skills is required.
Excellent Programming & debugging skills
Experience in Java, JavaScript, HTML, CSS.
Experience in Java, J2EE, JSP, RDBMS and Webservers
Mobile or Web development background is preferred
Experience in native mobile OS like iOS, Android or Windows is preferred.
Prior experience in Product/Application support is preferred.
Should be able to deliver 24 X 7 support to our global customer base.

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