HP off campus drive | Technical Support Representative

2022-08-27 Click here to join our placement whatsapp group

Eligibility:

• 2018 - 2021 batch
• Any graduate eligible (BCom, BBA, BCA, BBM, BTech etc.)
• Good academic record
• Must have cleared all semesters.

    

Job Responsibilities:

• Manage a high volume of inbound and outbound customer phone calls, emails, chats, and orders
• Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
• Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue
• Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
• High level demonstration of Interpersonal & communication skills, with multiple internal and external stakeholders

   

Job Requirements:

• Must have excellent communication skills in English (Spoken and Written) and Hindi (Spoken Only)
• Basic computer hardware knowledge
• Having an A+, N+, MCSA, MCSE Technical certifications would be an added advantage
• Must possess the zeal to demonstrate Customer First culture in every interaction
• Must have good typing skills
• Should have excellent Customer Relationship Management skills, Email/Chat Etiquettes, and good time management skills
• Must be open to working in rotational shifts

    

Compensation Details:

• CTC Offered :- ₹ 3.4L (Fixed) + ₹ 1.5L Variable Allowances (Performance + shift+ Sales Incentive) + ₹ 4L Insurance

    

Note :

• Must be open to work in night shift
• Must be open to relocate to Bangalore( Whitefield/Electronic city)

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