Sartorius off campus drive | Inhouse Service Engineer
2022-08-10 Click here to join our placement whatsapp groupWhat you will accomplish together with us:
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Provide service and customer support during inhouse visits or dispatches
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Manage all inhouse servicing, repair, maintenance and calibration tasks
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Diagnose errors or technical problems and determine proper solutions
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Produce timely and detailed calibration reports and dispatch it to customer
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Ensure the timely and correct documentation of lab processes
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Ensure data entry in SAP system and provide quotations and invoices to customer
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Work closely with cross-functional teams and customer to ensure closure of pending payments
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Follow all company's filed procedures and protocols
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Cooperate with technical team and share information across the organization
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Comprehend customer requirements and make appropriate recommendations / briefings
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Contact customers concerning processes of the customer file
What will convince us:
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Technical degree/diploma in engineering in electronics /electrical
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0 to 2 years of proven service experience of analytical equipment
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Ability to troubleshoot, test, repair, service and calibrate technical equipment
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Conversant with SAP E1P system is mandatory
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High customer orientation
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Familiarity with mobile tools and applications
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Good command of spoken and written English
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Good computer skills in Excel
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