Razorpay off campus recruitment for BE BTech

2022-06-02 Click here to join our placement whatsapp group

What will you get to work on? You will have the opportunity to work with the banking and payments industry, always trying to push the envelope and get that extra bit. This position enables you to understand how some of the biggest financial institutions of India like Banks, NBFCs, regulatory bodies like RBI work. You will be able to interact with some of the largest new age businesses in the country including E-commerce, Travel, that we support. Roles and Responsibilities

• Monitor transactions/ merchants to identify risk/fraud and take necessary action immediately. 
• Handle transaction queries in case of discrepancies where disputes arise from the customer. 
• Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses. 
• Speak to merchants or customers to understand and address queries/concerns. 
• Identify innovative ways to reduce risks by providing inputs on enhancing the process and reduce monetary losses. 

Skills and Experience

• Freshers, knowledge about a customer support app or CRM , such as freshdesk.
• Interpersonal skills - Friendly and pleasant demeanor over phone and email 
• Communication skills - Exceptional verbal and written communication 
• Listening skills - Understand, anticipate and resolve queries arising from various stakeholders 
• Attention to detail and accuracy - Excellent organizational skills and multitasking skills. Identify anomalies or suspicious behaviours and act quickly to reduce impact 
• Takes initiatives - Quickly and thoroughly solves problems when deliveries, transaction or experience do not go 100% as planned

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