Airbus off campus hiring for Engineering graduate any stream

2022-04-23 Click here to join our placement whatsapp group

Job Description:

Description

 

He/she will detect and resolve issues independently and work proactively to ensure the maximum availability of the environment and to resolve issues for the end users. 

 

Qualification & Experience

• Engineering graduate any stream

• Understand the business requirements & specifications.

• Design, develop, test and document software/application modules.

• Ability to learn and master Technical and Functional areas in SAP

• Strong Analytical skills, Complex problem solving, ability to diagnose, reproduce & address application issues 

• Ability and willingness to learn about high performance computing

• Individual & proactive Way of Working. 

• Experienced in collaborating with internal and external stakeholders, adaptation and learning of the business processes in Agile methodologies

 

Responsibilities

• His/her primary functions are incident / problem management, Major issues resolution & continuous Service Improvements. 

• End-to-end responsibility to assure operational availability for end users. 

• Provide day-to-day support for production processing by solving incidents and requests raised by the user community and an ongoing event and alert management related to Application usage, availability and performance inside a defined support environment.

• Identify, assess risks and opportunities in his/her area of duty. He/she identifies and prioritizes events that might negatively/positively affect the programme / process/ function objectives and he/she categorizes them. He/she takes corrective and preventive actions accordingly.

• Analyze and propose/implement to Improve incident resolution quality

• Perform incident categorisation/classification & find out critical issues/most popular incidents and do root cause analysis

• Perform root cause analysis for critical incidents & trend analysis for proactive measures

• Write/Update knowledge management articles with incident analysis

• Participate in Agile Development activities and deliver features for fix/improvement in the Applications support areas.

• Contribute to continuous improvement initiatives on demand 

• Excellent communication skills to work in a globally distributed team

 

Success Metrics

Success will be measured in a variety of areas, including but not limited to

• Consistently ensure the on-time delivery and quality (first-time-right) by solving problems, incidents and requests

• Achieve the customer satisfaction

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