Konecranes off campus hiring for BE BTech BSc

2022-04-08 Click here to join our placement whatsapp group

Your key responsibilities:

• Exhibit Konecranes Core values and code of conduct into each action
• Understand and handle incident management and Service Request process in a support environment for large number of users
• Working with SAP System, user maintenance and authorization concepts.
• Ability to troubleshoot end user's authorization issue and resolving as per expectation and if needed take help from peers.
• Ensure ability to work or SLA based service delivery.
• Monitoring the SAP Systems daily and IDOC of various interface.
• Aid in support process improvisation
• Analyze the repetitive Incidents and addressing the root causes in order to either reduce/ eliminate repetitive Incidents or enhance efficiency in handling those
• Develop healthy professional customer relationship
• Ensure the KPIs like SLA, TAT, Ageing, Quality Audits, etc based on management’s expectations and guidance
• Align and realign actions based on customers’ feedbacks, inputs from management
• Prepare reports based on supervisor’s expectations
• Deliver any other tasks as per superior’s instructions and guidance
• Be flexible for on call support based on business needs
• Knowledge for SAP Basis will be an advantage
• Assist peers, superiors, other IT staff members in day to day activities whenever appropriate

 

What we expect from you:

• Bachelor’s Degree or higher - B.Tech. /B.E., BCA, BSC comp
• Good technical background with some professional experience desirable.
• Be highly motivated, hardworking and possess good time management and communication skills
• Excellent written and spoken English
• Ability to work and communicate effectively with a globally distributed team
• Team player
• Customer service attitude.
• SAP Certifications in their specialisation area is not must but will be an advantage
  • Awareness about ISO 14001, 45001 requirements

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