Gainsight off campus recruitment for freshers

2022-02-27 Click here to join our placement whatsapp group

Target Batch: 2022 

Salary: INR 7– 9 LPA 

Tentative date of interview: first week of March

Tentative date of joining: Immediate 

Roles & Responsibilities:  

-Enable customers to achieve their business goals using CS best practices and Products as medium.
-Resolve and remediate software and technical questions for the customer efficiently and effectively 
-Gather the required information necessary in order to resolve technical issues 
-Automate repeated tasks to gain efficiency and enhance productivity 
-Manage internal/external expectations regarding estimated response times for issue resolution and track time, progress, goals and deadlines 
-Collaborate with Engineering and Support team members to properly manage customer requirements and escalate when appropriate 
-Partner with development team members on various strategic projects when needed  
-Collaborate closely with teams in USA (St. Louis, California, others) 
-Maintain a highly organized and accurate task list, visible to project management and other project resources engaged in the project 

Skills Required: 

-Excellent communication skills (verbal and written) 
-Excellent aptitude for Technology and strong logical and analytical skills
-Excellent Customer Service skills
-Knowledge of SQL and/or CRM (Salesforce)
-Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently 

Prerequisites: 

-Commitment to work in 24*7 model 
-Commitment to embrace Human-First  
-Aspiration to grow and learn 
-Carry the torch for Customer Success 

Interview Process:

-Technical Online Assessment
-Online test(Aptitude & personality)
-Multiple interviews

 

Education:

B.Tech/B.E.

Click here to Apply

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