Barclays off campus recruitment for any graduates

2022-02-02 Click here to join our placement whatsapp group

Introduction:

    Backfill role for a Team Support Specialist    
    To manage a large and diverse team of Process Associates working towards pre-defined targets. Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents
    Assist the Team Manager in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership
What will you be doing?
    Ensure daily Schedule Adherence. Answer queries raised by the Client & Advisors related to the process 
    Take escalated calls and return calls when a message is taken. Perform regular Quality checks for the Team 
    Monitor performance for all Advisors on a monthly basis. Convey feedback received from Quality to all Advisors 
    Weekly Update on performance levels to the .Address administrative issues arising out of day-to-day working 
    Keep the TM regularly updated of any developments relating to the performance of the team, updates received and queries from Clients 
    Ensure each advisor is informed on product updates for the process   
    Conduct regular briefings for the team to discuss performance, Organizational policies and process updates 
    Ensure strict adherence to compliance. Conduct Quality Audits for the Team on a regular basis  
    Prepare development plans for every team member with a suitable plan of action. Counsel team members, whenever required
    Plan and impart necessary process- related training to the Advisors, where necessary. Ensure that Clients are aware of any issue and concerns
    Prepare reports (adhoc/BAU) periodically to be sent to the client, Identify process gaps and collaborate with the Client to formulate solutions 
    Act as an interface with the client and to be responsible for completely managing the day-to-day operational functions for the team. 
    Need-based escalation of decisions and ensure proper follow-up of the same 

What we’re looking for:
    Minimum B2 12 English Language Fluency(CEF)
    Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher) 
    Flexibility in hours of work and ability to work changing shifts patterns
Skills that will help you in the role:
    Prior experience in Retail Loans
Where will you be working?
Noida

Click here to Apply

Click here to join whatsapp group

Click here to join Telegram channel

Share This content :