Zycus recruitment drive for BTech BE candidates

2022-01-06 Click here to join our placement whatsapp group

As a Technical Support Executive at Zycus, you will:

• Be part of a 24/7 support team supporting Zycus's Source-to-Pay procurement suite
• Be the first point of Contact for Customers having queries/ issues related to Zycus products
• Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
• Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
• Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
• Evaluate and suggest innovative solutions and workarounds for customer requirements
• Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
• Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.

Requirements

What are we looking for?

• Engineering Graduate (B.E./B.Tech) in CS/IT/Electronics
• Experience Level: 0-1 years
• Strong written and verbal communication skills.
• Willingness to work in Shifts
• Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
• Ability to collaborate with various internal and external stakeholders
• Ability to multitask, learn, execute and excel
• Understanding of Supply chain operations, e-procurement tools, Incident Management Tools & knowledge of ITIL concepts will be an added advantage

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