Genpact hiring for Process Associate Collections

With a startup spirit and 80,000+ curious and courageous minds, genpact have the expertise to go deep with the world’s biggest brands—and it has fun doing it. Now, it's calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with genpact.

• Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
• Make collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also
• Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund and Follow up on customer/internal disputes, customer questions and working between departments to get a resolution
• Inbound & outbound calling
• Provide payment plans basis customer requirement